🛒 In-Store Purchase

• Customers must check their products in front of our sales staff before purchase.
• After purchase, if any issues occur, changes will not be allowed. However, warranty services (if applicable) will be provided as per product policy.

🌐 Online Orders

• After receiving the product, if any manufacturing defect is found, it must be reported to our hotline within 24 hours.
• The product must be free from scratches and the box must remain intact; otherwise, it will not be eligible for return or replacement.
• If the delivered box appears different from the ordered product, do not open or damage the box. Once opened, used, or damaged, the product will no longer be returnable.

🔄 Product Replacement

• Defective products must be presented at our shop where our specialists will inspect and confirm before replacement.
• If a customer prefers replacement via our delivery service:
• Inside Dhaka: TK. 200/- replacement charge is applicable.
• Outside Dhaka: Courier charges only are applicable.
• If the returned product is found broken, burnt, or damaged due to customer mishandling, replacement will not be accepted.

❌ Non-Returnable / Non-Refundable Products

• Products purchased after reading the description on our website and received without faults are not returnable for reasons such as incompatibility with devices or change of mind.
• Software and software licenses are non-returnable and non-refundable.

💳 Refund Policy

• For valid returns, refunds will be processed within 3–10 working days. Online payments may take longer.
• Refund charges apply to all kinds of Mobile Financial Services / Online Gateway / POS payments.
• If cashback was received during payment, the cashback amount will be deducted from the refund.

📦 Courier Deliveries

• Customers must not accept products from courier service if the package is broken or damaged.
• If a damaged product is received from courier service, the responsibility lies with the customer, and complaints will not be accepted.